How can we help?
Browse common questions below or contact our team directly.
Talk to the mito team
We removed the AI help chat from the website. If you need help with listings, safety, billing, or your account, email us and we'll reply directly.
Email hello@mito.myGetting Started
Learn the basics of setting up your account and finding a home.
Messaging
Tips for communicating effectively with potential roommates and landlords.
Guides
Detailed guides on renting, safety, and community standards.
Frequently Asked Questions
How do I verify my account?
Go to your profile settings and follow the verification steps. You'll need to provide a valid ID.
Is mito free to use?
Yes, browsing listings and contacting roommates is free. We offer premium features for enhanced visibility.
How do I report a suspicious user?
Use the "Report" button on their profile or listing page, or contact our support team at hello@mito.my.
How does compatibility scoring work?
mito compares your living habits — cleanliness, sleep schedule, noise tolerance, guest frequency, budget style — to find people who genuinely fit your lifestyle, not just people nearby.
What post-match tools does mito offer?
After matching, mito gives you chore tracking, expense splitting, house rules, and gentle nudges to keep your household running smoothly.